Service stream · 05
Lifecycle
Ongoing design and engineering support that keeps your product supplied, compliant and improving—long after launch.
Talk to our support team
Lifecycle engineering
Launch is the start, not the finish
Shipping a product creates a new engineering workload: firmware updates, component lifecycle management, compliance renewals and the steady pressure to reduce cost and lift reliability. Our Product Support stream takes responsibility for that workload—whether or not we designed the product—so your team can stay focused on customers and growth.
Data-driven improvement
Every unit in the field teaches us something
Connected products generate evidence: telemetry, failure modes, warranty returns. We turn that evidence into engineering action—analysing RMA units to root cause, feeding fixes into design and production test, and releasing firmware that measurably lifts reliability and battery life release over release.
Cost & continuity
Lower cost of goods, guaranteed continuity
We monitor lifecycle notices across your bill of materials, qualify replacement components before supply becomes critical, and run scheduled cost-down reviews targeting BOM consolidation, assembly time and yield. Changes are qualified on engineering samples and phased into production at natural break points—so improvement never puts your line at risk.
Engagement models
Support that fits how you operate
Retainer
A monthly engineering allocation with agreed response times. Best for products in active production with a steady change pipeline.
Scheduled reviews
Quarterly lifecycle, cost and reliability reviews with a prioritised action plan. Best for stable products with lower change velocity.
On-demand
Per-incident engineering for urgent issues—component shortages, field failures or compliance changes—quoted and mobilised fast.
Key partners
Specialisations
Go deeper into our lifecycle disciplines
Dedicated specialisation microsites expand on the techniques, equipment and highly trained staff behind this stream — anchored here as the library grows.
Physical AI Systems
Retrofit intelligence: adding perception and autonomy capabilities to existing platforms.Explore the microsite →
Advanced PCB Design
Re-spins and cost-down layouts that keep long-lived products manufacturable as components change.Explore the microsite →
Embedded Firmware
Sustaining firmware: security patches, feature releases and signed OTA delivery across your installed fleet.Explore the microsite →
Production Management
Planning, traceability and continuous improvement from purchase order to dispatch.Explore the microsite →
ML/AI DevOps
Model lifecycle operations for fleets in the field — retraining, evaluation gates, staged rollout and drift monitoring.Explore the microsite →
FAQ
Frequently asked questions
In market
See the products we keep in market
From Fliteboard to Petminda, many of the products we design are still supported by our engineers years after their first shipment.
Client words
“Tekt has been our engineering and manufacturing partner from first prototype to customers in more than 80 countries.”
Product in market and under pressure?
Obsolescence, cost and reliability — we carry the engineering workload with you.
↑ Back to top